What items are returnable? Within 100 days of receipt of your shipment if it is a subscription. Within 60 days of receipt of your shipment if it is not a subscription. In the original packaging Return is not available for repeat orders for subscription customers. If it is your first order, we will honor return policy. If this is 2nd order and on, then we will NOT honor return policy unless in the case of defective products. You will need to pay shipping.